FREQUENTLY ASKED QUESTIONS
Here to Help
CAN I COME AND VISIT?
Of course! Choosing a care provider is an important decision and you will want to visit a number of settings to feel confident you are choosing the right one for your child. Just contact us by email or phone us and we will arrange a suitable time.
ARE THERE ANY ADDITIONAL FEES ABOVE MY MONTHLY PAYMENTS?
To reserve a place at Wise Owls, there is a £40 registration fee. This covers the cost of processing your information, and any transition visits before your child starts with us. This usually involves 2 one hour sessions but we can be flexible as every child is different (and every parent too!)
There is also a £50 deposit which is returned when your child leaves Wise Owls, if the full months notice is given and all fees have been paid.
And lastly, a £10 fee covers the use and maintenance of our snowsuits/outdoors suits throughout your child's time here.
I ONLY WANT 9-3PM (OR OTHER HOURS) - IS THIS OK?
Our sessions run from 8-1pm in the morning or 1pm-6pm in the afternoon. This helps with setting staff ratios and keeping the flow of play uninterrupted. However we acknowledge that every family has different needs. Therefore there is an hourly rate of £6. Children who require full sessions will always be given priority over those who want ad hoc hours. However, if there are other people needing full sessions, we will always give you the opportunity to take full sessions first. If staff ratios are compromised (due to staff illness) children who have ad hoc sessions will be first to have their session cancelled.
OUTDOOR PLAY? WHAT DOES THIS ENTAIL?
We are not a fully outdoor provision. Ivy House is a wonderful setting for children to explore and lead their own play and learning. However, we we do subscribe to the view that the outdoors is nature's classroom and, with Moffat's wonderful surroundings, we are fortunate to extend learning outdoors. We have a garden, where children can choose whether to play inside or out and we will regularly visit other outdoor venues. The weather will not deter us as there is no such thing as the wrong weather - only the wrong clothing! For more information, you might want to read our blog
DO YOU PROVIDE WEEKLY MENU PLANS AND ALLERGEN ADVICE?
Yes! You can read our latest monthly menu plan here. It's updated regularly by our early years practitioner who has a specialist interest in food and nutrition. All our menus are planned following guidance by the Scottish Government, "Setting the Table" and more recently, "Food Matters" Each recipe has a list of allergens, with the exception of seasonal soup which is decided based on the vegetables in our garden or local greengrocers.
WHEN ARE YOU CLOSED?
After monitoring our numbers for a year, we realised that there was not the demand to be open for 52 weeks of the year. So we are closed for two weeks over Christmas (Monday 23rd December 2019 - opening again Monday 6th January 2020) We are closed for the Easter weekend - both Good Friday and Easter Monday, the May bank holiday (Monday 4th May 2020) and for the last 2 weeks of the school summer holidays. In 2020 this is Monday 3rd August - Friday 14th August) We are also closed for staff training on Monday 17th and Tuesday 18th August 2020.