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FREQUENTLY ASKED QUESTIONS

Here to Help

 

CAN I COME AND VISIT?

Of course! Choosing a care provider is an important decision and you will want to visit a number of settings to feel confident you are choosing the right one for your child. Just contact us by email or phone us and we will arrange a suitable time. Due to our current Covid-19 Policy, we will invite you for a visit at the weekend or in the evening after our children have left the building so as to minimise the number of contacts our children have with visitors.

ARE THERE ANY ADDITIONAL FEES ABOVE MY MONTHLY PAYMENTS?

To reserve a place at Wise Owls, there is a £50 registration fee. This covers the cost of processing your information, and any transition visits before your child starts with us. This usually involves 4 transition visits of increasing length but we can be flexible as every child is different (and every parent too!)
There is also a £50 deposit which is returned when your child leaves Wise Owls, if the full months notice is given and all fees have been paid.
A £10 fee covers the use and maintenance of our snowsuits/outdoors suits throughout your child's time here.
Lastly, each month, we charge £2.50 for use of our nursery management app. It's added on to your invoice.
None of these charges apply if your child receives solely funded hours from ourselves.

I ONLY WANT 9-3PM  (OR OTHER HOURS) - IS THIS OK?

Our sessions run from 8-12.45pm in the morning or 12.45pm-5.30pm in the afternoon. This helps with setting staff ratios and keeping the flow of play uninterrupted. However we acknowledge that every family has different needs. Therefore there is an hourly rate of £6.50 Children who require full sessions will always be given priority over those who want ad hoc hours. However, if there are other people needing full sessions, we will always give you the opportunity to take full sessions first. If staff ratios are compromised (due to staff illness) children who have ad hoc sessions will be first to have their session cancelled.

FREQUENTLY ASKED QUESTIONS

DO YOU OFFER FUNDED HOURS?

We are delighted that, from August 2020, we offer flexible funded hours for all 3-5 year olds and for eligible 2 year olds. Parents will be able to choose from different models and be able to use all their hours at Wise Owls or choose a combined option between Wise Owls and other nurseries (such as the local authority school nurseries)
1) 9-3pm term time only. 38 weeks, 6 hours a day, 5 days a week.
2) longer days term time only. Flexible to your needs.
3) 48 week model. Sessions are 8am-12.45pm or 12.45pm-5.30pm (4.75 hours a sessions) Parents would be eligible for 5 of these sessions (ie 2.5 days)
Any additional requirements would be charged extra (e.g. extra hours 7.30am-6pm, early mornings, late pickups)
Children will be eligible for 1 free meal a day.

 

OUTDOOR PLAY? WHAT DOES THIS ENTAIL?

We are not a fully outdoor provision. Ivy House is a wonderful setting for children to explore and lead their own play and learning. However, we we do subscribe to the view that the outdoors is nature's classroom and, with Moffat's wonderful surroundings, we are fortunate to extend learning outdoors. We have a garden (watch our video!) where children can choose whether to play inside or out and we regularly visit other outdoor venues, such as the riverside and the woodland area around us as well as our local shops and parks. The weather will not deter us as there is no such thing as the wrong weather - only the wrong clothing! For more information, you might want to read our blog https://www.wiseowlsnurserymoffat.com/single-post/2016/05/08/Explore-the-outdoors

CAN I READ YOUR POLICIES AND PROCEDURES?

Yes, they are available in paper format at the Nursery - kept in the main reception. Or you can access them via this link here

Our parent handbook is here and our terms and conditions here

DO YOU PROVIDE WEEKLY MENU PLANS AND ALLERGEN ADVICE?

Yes! You can read our latest monthly menu plan here. It's updated regularly by our early years practitioner who has a specialist interest in food and nutrition. All our menus are planned following guidance by the Scottish Government,  "Setting the Table" and more recently, "Food Matters" Each recipe has a list of allergens, with the exception of seasonal soup which is decided based on the vegetables in our garden or local greengrocers.

WHEN ARE YOU CLOSED?

After monitoring our numbers for a year, we realised that there was not the demand to be open for 52 weeks of the year. So we are closed for two weeks over Christmas (Monday 23rd December 2019 - opening again Monday 6th January 2020) We are closed for the Easter weekend - both Good Friday and Easter Monday, and for the last 2 weeks of the school summer holidays. In 2020 this is Monday 3rd August - Friday 14th August) We will reopen on Monday 17th August 2020

 

WHAT IS DUTY OF CANDOUR?

The duty of candour is a legal requirement for health, care service and social work organisations, including Day Care of Children settings, to inform people (and their families) when they have been harmed (either physically or psychologically) as a result of the care or treatment they have received. The duty of candour procedure sets out the actions organisations may take, including meeting with, apologising to and providing support to those involved, as well as providing support and training to those carrying out the procedure.

Each year we send a Duty Of Candour report to the Care Inspectorate. Here is our latest report

 

Ivy House, 65-67 High Street Moffat United Kingdom DG10 9HG

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